Schwab Transition Information Center
Welcome to Advance Capital Management’s client information center – designed to help answer your questions and keep you up to date about the transition to Charles Schwab & Co., Inc. (“Schwab”) as your custodian.
The most important thing to note is that your relationship with your Advance Capital adviser will not change as part of the integration!
For any questions, contact your adviser or our team at Advance Capital at (800) 345-4783.
The Role of a Custodian
Watch the first few minutes of this podcast as advisers Ryan Sheffer and James Walsh discuss the role of a custodian and what clients can expect during this transition.
FAQs
If I have questions about the transition or my accounts, who can I contact?
For any questions about the transition of your accounts, contact your Advance Capital adviser.
How will I receive my 2023 tax documents?
If you have activity in your account, you will receive two sets of tax documents for tax year 2023, one set from TD Ameritrade and one set from Schwab.
If you have a retirement account, you will receive a 1099R for distributions and you may receive a Form 5498, depending on when you contributed to your account.
Will my account history, documents and statements be available at Schwab?
Yes. In the Schwab Alliance client portal, you will be able to access:
- 4 years of account history
- 10 years of account statements
- 7 years of tax documents
- 2 years of trade confirmations
Your advisor will also have access to this information.
Will I get a new account number?
Yes. We will automatically transition your TD Ameritrade Institutional accounts to Schwab accounts, and you will receive a new eight-digit Schwab account number to replace each TD Ameritrade nine-digit account number.
You'll see your new account number(s) after your account transitions and when you log in to Schwab Alliance.
You'll also receive a package via mail or email with important account information prior to your transition weekend.
Please note that if you've provided your TD Ameritrade Institutional account number(s) to an employer, bank, or other third party for the purposes of moving money in and out of your account, you'll need to reestablish those instructions with your new Schwab account number(s) after your account transition is complete.
Do I need to update my direct deposits and auto payments?
It will depend on how you set up the direct deposit or automatic payment.
If you or your adviser initiated or set up a direct deposit or auto pay on TD Ameritrade's platform, we will transfer those instructions to the Schwab platform. This includes ACH transfers, wires, and third-party checks.
If you provided your TD Ameritrade Institutional account number(s) to an employer, bank, or other third party for the purposes of moving money in or out of your account, you'll need to re-establish those instructions with your new Schwab account number(s) after your account transition is complete.
Example:
- If you set up direct deposit instructions with Bank A to have your Social Security or payroll check deposited to your TD Ameritrade account, you will have to update your instructions with Bank A to include your new Schwab account number to ensure that your check is deposited into your new Schwab account.
If you set up automated payments on a third-party platform with instructions to bill the debit card associated with your TD Ameritrade account, you will need to update the instructions on the platform where you set up the payment with your new account number.
When can I set up my new credentials at Schwab?
- You will receive a notification in AdvisorClient telling you to create your credentials for Schwab Alliance on July 31st.
- The notification will take you through the necessary steps to create your new credentials.
In addition, about one month before the transition, you will receive communication with important information, including details about how to establish your Schwab Alliance credentials.
Do I need to update or re-authorize the actions I've approved my adviser to make on my behalf?
Any standing letters of authorization (SLOAs) that you have in place with your adviser to re-use the same instructions when taking specific actions on your behalf—like making online cash transfers or domestic wire transfers—will transfer to your Schwab account.
Important General Information
- Schwab and TD Ameritrade remain on track to complete their integration, with an anticipated transition date of September 5, 2023
- Your relationship with your Advance Capital adviser will not change as part of the integration
- Schwab will automatically transfer your assets and holdings – there is nothing you need to do until the transfer completes
- If you or your adviser initiated or set up a direct deposit or auto pay on TD Ameritrade’s platform, those instructions will transfer to the Schwab platform. This includes ACH transfers. If you set up automated payments on a third-party platform, you will need to update the instructions on the platform where you set up the payment with your new Schwab account number immediately after the merger.
Beginning on September 5, you will have online access to your accounts in Schwab Alliance
- You will receive two statements following the transition: one for your TD Ameritrade Institutional account (typically showing a zero-dollar balance and no positions) and one for your new Schwab account.
What to Know About Online Access
- If you have a login for TD’s AdvisorClient website portal (advisorclient.com), you will receive a notification in AdvisorClient telling you to create your credentials for Schwab Alliance on July 31.
- You will continue to view your accounts in AdvisorClient through Friday September 1.
- Your accounts will be available in Schwab Alliance beginning September 5.
- Similar to AdvisorClient, Schwab Alliance offers access to your account balances, positions, and history, as well as secure access to statements and tax documents.
June
In June you will receive an Account Notification letter, letting you know your account will transfer to Schwab over Labor Day weekend. There is no action required from you for your account to transition.
August
Schwab will mail a Key Information Packet in mid-August. This packet will contain your new Schwab account number(s) and instructions on creating Schwab Alliance website portal credentials (schwaballiance.com), if you have not done so already.
September 1
Last day at TD Ameritrade. Access to your TD Ameritrade account will no longer be available starting at 8:30 p.m. ET. During this time, you will not be able to see your account. On September 5, you can log in to Schwab Alliance to access your account.
September 5
Merger complete!
These materials have been independently produced by Advance Capital Management. Advance Capital Management is independent of, and has no affiliation with, Charles Schwab & Co., Inc. or any of its affiliates (“Schwab”). Schwab is a registered broker-dealer and member SIPC. Schwab has not created, supplied, licensed, endorsed, or otherwise sanctioned these materials nor has Schwab independently verified any of the information in them. Advance Capital Management provides you with investment advice, while Schwab maintains custody of your assets in a brokerage account and will effect transactions for your account on our instruction.”